Return
You want to return an item?
You have ordered from us, but you do not like the product or you have received a damaged item? No problem!
We make returns easier
We have gotten rid of paper return receipts. The following link will take you to our returns portal, where you can process your return online using your order number and email.
Our return policy
You can return unworn items within 30 days. As soon as we have received your return, you will receive an e-mail confirming receipt of the return. After reviewing the return, we will refund the corresponding amount (minus 5,90 EUR for return shipping) - according to the payment method you have chosen. The processing and refund can take up to 7 days. See our cancellation policy for more information.
What you cannot return
Please make sure that all returned items are in their original condition and are sent back to us in the original packaging. Of course it is okay to try on an item as you would in a store, but please do not wear items you are returning.
Returns from abroad
You can also register returns from abroad in our returns portal. Please note that you are responsible for the direct costs of returning goods from abroad.
Do you have any questions?
Write us an e-mail to: kontakt@koenigsketten24.de
Call us: +49 1525 47 44 863