Our products usually arrive at your home within 1 to 3 working days . Your package will be sent free of charge and insured within Germany via DHL.

Don't worry! Our DHL couriers will contact you to schedule a new delivery. In the meantime, your package will be carefully stored in a warehouse near you.

At Koenigsketten24, it is important to us to make our products accessible to as many people as possible. That is why we offer worldwide shipping .

Delivery times may vary depending on the country you want to have your order delivered to.

Your tracking number will be sent to you within 24 hours of your order. If you have not received it within this time, please contact us at kontakt@koenigsketten24.de.

We offer free shipping for all orders whose delivery address is in Germany.

International orders are subject to individual delivery charges.

In order to make our delivery as secure as possible, we require a signature and possibly the presentation of an identification document to avoid incorrect deliveries.

Orders are processed as quickly as possible and may not be able to be changed once they have been placed.

If you need to change or cancel an order, please contact us as soon as possible by email at kontakt@koenigsketten24.de

We at Königsketten24 believe that the jewelry is only part of the story.

That's why we package our necklaces in premium boxes that are also suitable as gift boxes. There is no separate packaging with wrapping paper or similar.

During the ordering process, you have a variety of different payment options to choose from.

We currently support PayPal, credit card payments (MasterCard, Visa, AMEX), as well as Klarna (on installments or invoice), GiroPay and AmazonPay.

As a rule, the silver tarnishes after a longer period of wear (this is completely normal!) *

To prevent this, we recommend protecting the piece of jewelry from moisture (showering, perfume, sweat, etc.). We also recommend using a silver cleaning cloth for the daily care of your necklace or bracelet.

You can also purchase our care products to maintain the quality of your jewelry for as long as possible.

Please feel free to contact us if you would like our staff to professionally clean your piece of jewelry after a certain period of time.

Please send us a short email to kontakt@koenigsketten24.de

Both our king chains and our king bracelets are assembled by experienced jewelers in a highly professional manner and made with the most modern and newest tools available on the market. This means we can offer you top quality at top prices. If you are not satisfied for any reason, you are welcome to make use of your 14-day right of return.

Officially we do not offer any sizes other than those available in the shop.

However, as a trained and experienced jeweler , we can produce any special and individual items. So if you have a request for a special chain or piece of jewelry, just contact us with your ideas at kontakt@koenigsketten24.de

All our products are nickel-free .

We offer you a 14-day return policy as long as the piece of jewelry is new and unworn.

Returns will be processed within 3 working days after receipt of the goods by Koenigsketten24.

The return costs are borne by the buyer. Therefore, you can also send it back using the shipping service of your choice.

For more information about returns and refunds, please see our Returns and Refunds Policy.

If we could not answer your questions, please write to us via WhatsApp +49 15254744863 or at kontakt@koenigsketten24.de

Simply fill out the enclosed form and place it in the package and send it back to:

Kenan Yildiz
Rösratherstr.570
51107 Cologne

The return costs are borne by the buyer.
Therefore, you can use the shipping service provider of your choice.
We recommend that you send the package insured in any case.